ViaQuest Hospice launch week.
The training platform launches Wednesday, July 1st, two days out. The rollout runs in two phases: managers test first, then it opens to the wider company. The first release covers Company Resources and the Hospice Foundation course, with the role-specific tracks following once their content is complete. This week the team finalizes the Week 1 onboarding content for launch and works with the HR department to finish the new-employee onboarding presentation. The Microsoft tenant migration is in its final stages, with user login cleanup and the SharePoint move underway. Last week the team completed the new portal app registration and set up the missing user accounts, updated the referral page, and added a contact page to the site.
Training platform
In build
Launches July 1st
The training platform launches Wednesday, July 1st, 2026. The rollout runs in two phases: managers test the platform first, then it opens to the wider company. The first release covers Company Resources and the Hospice Foundation course, with the role-specific tracks added once their content is complete. This week the team finalizes the Week 1 onboarding content for launch and works with the HR department to finish the new-employee onboarding presentation. The set of 17 Hospice Foundations videos is complete. Four-section architecture: Orientation, Company Resources, Role-Specific Training, and Hospice Foundations.
| Task | Owner | When | Notes |
|---|---|---|---|
| Week 1 onboarding content | AIDM | This week | Finalizing the Week 1 onboarding content (day 2 and day 3) ahead of the July 1 launch. |
| Onboarding presentation | AIDM | This week | The new-employee onboarding presentation is being finalized together with the HR department, covering portal access and navigation. |
| Role-specific training tracks | AIDM | After launch | The role-specific tracks follow the launch once their content is complete. The first release covers Company Resources and the Hospice Foundation course. |
IT infrastructure migration
In progress
Migration in its final stages
The Microsoft 365 tenant migration is in its final stages. This week the team is finishing user login cleanup and moving the SharePoint sites across to the new tenant. Alongside the migration, the team is addressing the tablet device-management setup so the field devices are enrolled and managed under the new tenant. Hardware procurement and deployment follows over July and August 2026, where provider lead times run 7 to 12 weeks, and the AIDM team has a provider comparison ready for review.
| Task | Owner | When | Notes |
|---|---|---|---|
| Tenant migration finish | AIDM | This week | Finishing user login cleanup and moving the SharePoint sites across to the new tenant. |
| Tablet device management | AIDM | This week | Addressing the tablet device-management setup so the field devices are enrolled and managed under the new tenant. |
| Hardware decision | Cindy and Rich | Once comparison lands | The provider comparison is ready for review. The choice triggers the procurement and deployment phase. |
Portal operations
Launched
Daily use, refinement underway
The portal is built and running. Last week the team completed the new portal app registration, set up the missing user accounts with ongoing support, updated the referral page, and added a contact page to the site. Refinement work continues alongside daily operations as the platform heads into launch.
Platform status
| System | Status | Notes |
|---|---|---|
| HR Dashboard and ATS | Launched | Hiring platform integration nearing completion, email marketing automation underway |
| CRM System | Launched | In active use by the sales liaison team, with a few minor refinements delivered over the past month |
| Census Retention | Launched, tested | Live HCHB API pull, recommended as single source of truth |
| IT Support Feature | Launched, in progress | FAQ section and ticketing dashboard in place, full company rollout follows once the tenant migration completes |
| Website and SEO | Completed | Referral page updated and a contact page added, content publishing continues |
| Social Media Automation | Active | Currently focused on a 3:1 hiring to care content ratio |
| Task | Owner | When | Notes |
|---|---|---|---|
| User account support | AIDM | This week | The missing user accounts are set up, with ongoing support as more staff come onto the portal ahead of launch. |
| Census dashboard refresh | AIDM | This week | Simplified view with cleaner drill-down, a refreshed color scheme, and tidied-up branch labels. Audit and reconciliation underway. |
| Portal questionnaires | AIDM | In progress | Survey framework added to the prototype for Cindy review. Awaiting question list from Cindy to populate further. |
| Family and facility survey content | Cindy | Open | Survey portal build awaiting question list and permitted-question constraints. |
Recently delivered
Recently delivered, past 2 weeks.
What was completed between June 22nd and June 26th, 2026.
4 items
Portal operations
| Jun 26th | New portal app registration completed for the platform. |
| Jun 26th | Missing user accounts created, with ongoing support as more staff onboard. |
| Jun 26th | Referral page updated on the site. |
| Jun 26th | Contact page added to the site. |
Meetings
Meeting cadence and on-site visits.
Weekly Tuesday Cindy meetings and standing Thursday Keith and Cindy one-on-ones, leading into the July 1 launch.
3 meetings
| Date | Meeting | Agenda |
|---|---|---|
| Tue, Jun 30, 2026 | Weekly Cindy meeting | Final launch readiness, training content review, rollout sequence |
| Wed, Jul 1, 2026 | Training platform launch | Two-phase rollout, managers test first, then the wider company |
| Thu, Jul 3, 2026 | Keith and Cindy one-on-one | Standing Thursday cadence |